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Changing long hours into quick minutes
Problem
Tedious copy-pasting of data between related records and within a record impeded the cognitive work of professionals and contributed to workplace burnout. Suboptimal resource utilization was worth of 1.5 weeks’ work of a full-time employee
My scope
- Leading and carrying out problem discovery
- Product Design
Solutions
- Bulk copying of data between existing records
- Creating similar data entries to a record based on its existing entires
- Explorations to smoother creation of similar records (i.e. record duplication)
Results
- Users loved these solutions and built new expectations towards their app.
As iterations of these features improved one record type at a time, users reached out to ask when next iterations would be delivered. Once we introduced these solutions to one record type, users were resistant to working on the record types without them
